Savannah Custom Roofing

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(912) 602 – 8094

Privacy Policy

Effective Date: March 15, 2025
Last Updated: March 15, 2026

Savannah Custom Roofing LLC
340 Martin Luther King Blvd
Savannah, GA

Phone: (912) 602-8094
Email: patrick@savannahcustomroofing.com
Website: https://savannahcustomroofing.com/

1. Introduction

This Privacy Policy (“Policy”) explains how Savannah Custom Roofing, legally registered as Savannah Custom Roofing LLC (“Company,” “we,” “our,” or “us”) collects, uses, discloses, and protects the personal information of individuals who interact with our website, services, and communications.

This Policy is designed to comply with applicable federal and state privacy laws, including but not limited to:

  • California Consumer Privacy Act (CCPA)

  • California Privacy Rights Act (CPRA)

  • Florida Digital Bill of Rights (FDBR)

  • Virginia Consumer Data Protection Act (VCDPA)

  • Colorado Privacy Act (CPA)

  • Connecticut Data Privacy Act (CTDPA)

  • Other applicable state and federal privacy laws

This Policy applies to all information collected through:

  • Our website

  • Online forms

  • Phone calls

  • Text messages (SMS)

  • Email communications

  • Service inquiries

  • Roofing inspection and estimate requests

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

If you do not agree with this Policy, please do not use our Services.

For questions regarding this Policy, please contact:

patrick@savannahcustomroofing.com

 

 

2. How We Collect Information

We collect personal information through several methods, including:

Direct Submission

Information you provide directly when:

  • Submitting contact forms

  • Requesting inspections or estimates

  • Calling or texting our business

  • Scheduling appointments

  • Communicating with us via email

Automated Data Collection

Certain information is collected automatically when you interact with our website through:

  • Cookies

  • Analytics tools

  • Tracking pixels

  • Log files

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other use cases exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Third-Party Platforms

We may also collect information through integrated business platforms including:

  • Customer relationship management (CRM) systems such as GoHighLevel

  • Payment processors such as Stripe

  • Advertising platforms such as Google Ads and Meta (Facebook/Instagram)

These tools help us operate our business and provide services efficiently.

Information may be collected through:

  • Website forms and scheduling tools
  • Direct communications (phone, SMS, email)
  • Cookies, pixels, and tracking technologies
  • Analytics and marketing platforms
  • CRM and automation systems

PURPOSES FOR PROCESSING INFORMATION

We process personal information for legitimate business purposes, including:

  • Responding to inquiries and service requests
  • Scheduling inspections, appointments, and services
  • Providing service updates and communications
  • Sending transactional and service-related SMS messages
  • Maintaining internal records and documentation
  • Improving website functionality and user experience
  • Detecting and preventing fraud or misuse
  • Complying with legal obligations

3. Use of Information

We use collected information for legitimate business purposes including:

  • Responding to service inquiries

  • Scheduling roof inspections and estimates

  • Providing roofing repair, replacement, or maintenance services

  • Communicating with customers about appointments and projects

  • Sending appointment reminders

  • Providing customer service and support

  • Processing payments

  • Maintaining internal business records

  • Improving website performance and marketing efforts

  • Complying with legal obligations

Your information may also be used for internal analytics, business development, and service improvement.

4. Communications and SMS Consent

By submitting your contact information through our website or contacting us directly, you consent to receive communications from Savannah Custom Roofing LLC.

These communications may include:

  • Phone calls

  • Text messages (SMS)

  • Email communications

Text messages may include:

  • Appointment reminders

  • Service updates

  • Customer support communications

SMS communications may be sent using automated systems through platforms such as GoHighLevel.

Message and data rates may apply.

Consent to receive communications is not required as a condition of purchasing services.

You may opt out of SMS messages at any time by replying STOP.

 

SMS Communications

By submitting your phone number through our website forms, you consent to receive SMS communications from Savannah Custom Roofing LLC regarding your inquiry, appointments, and service updates. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out.

By providing your phone number and affirmatively opting in via our website or other consent mechanisms, you expressly consent to receive SMS/text messages from Savannah Custom Roofing.

These messages may include, but are not limited to:

  • Appointment confirmations and reminders
  • Service updates and coordination
  • Follow-up communications regarding services

Message frequency may vary. Message and data rates may apply.

You may opt out of receiving SMS messages at any time by replying STOP to any message received.
For assistance, reply HELP or contact us directly.

Consent to receive SMS messages is not a condition of purchase.

We retain records of consent, including timestamps, IP address (where available), and submission source for compliance purposes.

By providing your phone number and opting in through our website, you consent to receive SMS messages from Savannah Custom Roofing LLC related to your inquiry, appointments, and services.

These messages may include:

  • Appointment scheduling and reminders
  • Service updates
  • Follow-up communications

Message frequency varies. Message and data rates may apply.

You can opt out at any time by replying STOP.
For assistance, reply HELP or contact us directly.

Consent is not a condition of purchase.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent will not be shared with any third parties.

Message frequency varies.

5. Artificial Intelligence and Automated Technologies

Savannah Custom Roofing LLC may utilize automated tools or artificial intelligence technologies to improve customer communication, scheduling, and operational efficiency.

These technologies may include:

  • Automated messaging systems

  • CRM automation tools

  • AI-assisted customer service tools

At present, most communications are handled by staff members; however, automated tools may assist with scheduling or communication workflows.

All use of such technologies will comply with applicable federal and state laws.

6. Sharing and Disclosure of Information

We do not sell personal information for monetary value.

We may share personal information with trusted third parties who assist in operating our business.

These may include:

  • CRM providers (such as GoHighLevel)

  • Payment processors (such as Stripe)

  • Advertising platforms (Google Ads, Meta)

  • Website analytics providers (Google Analytics)

  • Call tracking providers

  • Subcontractors or suppliers assisting with roofing projects

  • Financing providers if financing services are offered

These third parties are required to protect personal information and use it only for authorized business purposes.

We may also disclose personal information if required by law, subpoena, or legal process.

7. Insurance Claim Assistance Disclaimer

Savannah Custom Roofing LLC may assist homeowners in communicating with insurance companies regarding roofing claims.

However:

  • The Company is not a public adjuster.

  • The Company does not provide legal advice.

  • Insurance coverage decisions are made solely by the homeowner’s insurance carrier.

Homeowners remain responsible for reviewing and understanding their insurance policy terms.

8. Project Photos and Media

During roofing inspections or projects, Savannah Custom Roofing LLC may take photographs or videos of roofs and exterior property areas.

These images may be used for purposes including:

  • Project documentation

  • Quality control

  • Training

  • Marketing and portfolio displays

  • Social media or website content

We make reasonable efforts to avoid displaying identifiable personal information such as house numbers or personal property.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve functionality and analyze website usage.

We may use cookies for:

  • Website analytics (Google Analytics)

  • Advertising performance measurement

  • Retargeting advertising campaigns

  • Website performance monitoring

Advertising platforms such as Google Ads and Meta (Facebook/Instagram) may place tracking pixels on our website.

These tools help measure marketing effectiveness and deliver relevant advertisements.

You may disable cookies through your browser settings; however, some website features may not function properly if cookies are disabled.

10. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy.

Information may be retained for purposes including:

  • Customer service records

  • Business accounting and tax requirements

  • Warranty documentation

  • Legal compliance

When information is no longer needed, it may be securely deleted or anonymized.

11. Data Security Measures

We implement administrative, technical, and physical safeguards designed to protect personal information.

Security measures may include:

  • Secure hosting environments

  • Encryption of sensitive data during transmission

  • Access controls for employees and service providers

  • Security monitoring procedures

Despite our efforts, no internet transmission or storage system can be guaranteed to be completely secure.

12. Collecting Information From Minors

Our Services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from minors.

If we become aware that personal information from a minor has been collected, we will take steps to delete such information promptly.

13. Consumer Privacy Rights

Depending on your state of residence, you may have rights under applicable privacy laws.

These rights may include:

  • The right to know what personal information we collect

  • The right to access your personal information

  • The right to correct inaccurate information

  • The right to request deletion of personal information

  • The right to opt out of certain data processing activities

Requests may be submitted by contacting us at:

patrick@savannahcustomroofing.com

We may request verification of your identity before processing requests.

14. Your Rights Regarding the Sale or Sharing of Personal Information

Savannah Custom Roofing LLC does not sell personal information.

However, certain advertising technologies used on our website may be considered “sharing” of information for targeted advertising purposes under some state privacy laws.

You may opt out of such processing by contacting:

patrick@savannahcustomroofing.com

with the subject line:

“Privacy Opt-Out Request.”

15. Jurisdiction and Governing Law

This Privacy Policy is governed by the laws of the State of Georgia and applicable United States federal laws.

Any disputes arising from this Policy shall be resolved in the courts of competent jurisdiction located within the State of Georgia.

16. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time.

Changes will be posted on our website with an updated revision date.

Your continued use of the Services constitutes acceptance of any updated policy.

17. SCOPE AND APPLICABILITY

This Policy applies to all personal information collected through:

  • Our website and landing pages
  • Contact forms and service request forms
  • SMS/text message communications
  • Email and phone interactions
  • Third-party tools used in connection with our Services

This Policy does not apply to third-party websites or services that may be linked from our website.

18. INFORMATION WE COLLECT

18.1 Information You Provide Directly

We may collect personal information voluntarily provided by you, including but not limited to:

  • Full legal name
  • Phone number (including mobile number)
  • Email address
  • Property or service address
  • Details regarding service requests or inquiries
  • Any additional information submitted through forms, communications, or uploads

18.2 Automatically Collected Information

We may automatically collect certain information when you access our website, including:

  • IP address
  • Device identifiers
  • Browser type and version
  • Operating system
  • Referring URLs
  • Pages visited and interaction data
  • Date and time of access

18.3 Communication Data

We may collect and retain records of communications, including:

  • SMS/text messages
  • Call logs and voicemails
  • Email correspondence
  • Form submissions

We collect personal information that you voluntarily provide when interacting with our Services.

Personal Information Provided by You

This may include:

  • First and last name

  • Email address

  • Phone number

  • Property address or service address

  • Description of roofing issues or service requests

  • Scheduling preferences

  • Communication preferences

Insurance-Related Information

If you request assistance with an insurance claim related to roofing services, we may collect additional information such as:

  • Insurance carrier name

  • Claim number

  • Adjuster contact information

  • Documentation or claim details provided by the homeowner

Providing this information is voluntary and only used for assisting with roofing services related to your claim.

Payment Information

Payments may be processed through secure third-party payment processors such as Stripe. Payment processors may collect:

  • Billing name

  • Payment card information

  • Billing address

  • Transaction details

Savannah Custom Roofing LLC does not store full credit card numbers on its servers.

Technical and Device Information

When you visit our website, we may automatically collect certain technical information including:

  • Internet Protocol (IP) address

  • Browser type

  • Device type

  • Operating system

  • Pages viewed

  • Time and date of website visits

  • Referral URLs

This information helps maintain website security and performance.

19. DISCLOSURE OF INFORMATION

We do not sell, rent, lease, or otherwise monetize your personal information.

We may disclose information in the following limited circumstances:

  • To service providers and vendors performing operational functions (e.g., CRM platforms, communication tools)
  • To comply with applicable laws, regulations, legal processes, or governmental requests
  • To enforce our agreements or protect our legal rights
  • To prevent fraud, abuse, or security risks
  • In connection with a business transfer, merger, or acquisition

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent will not be shared with any third parties.

20. SMS DATA NON-SHARING PROVISION (CRITICAL)

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties under any circumstances.

21. COOKIES AND TRACKING TECHNOLOGIES

We use cookies, web beacons, pixels, and similar technologies to:

  • Analyze traffic and usage patterns
  • Improve functionality and performance
  • Measure marketing effectiveness

You may control or disable cookies through your browser settings; however, doing so may affect website functionality.

22. DATA RETENTION

We retain personal information only for as long as necessary to:

  • Fulfill the purposes outlined in this Policy
  • Maintain business and transaction records
  • Comply with legal and regulatory requirements
  • Resolve disputes and enforce agreements

Retention periods may vary depending on the nature of the information and legal obligations.

23. DATA SECURITY

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

Notwithstanding the foregoing, no system can be guaranteed to be 100% secure, and we disclaim any liability for unauthorized access beyond our reasonable control.

24. USER RIGHTS AND CHOICES

Subject to applicable law, you may have the right to:

  • Access personal information we hold about you
  • Request correction or deletion of your information
  • Opt out of communications
  • Restrict or object to certain processing activities

Requests may be submitted using the contact information provided below.

25. CHILDREN’S PRIVACY

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If such information is discovered, it will be promptly deleted.

26. THIRD-PARTY SERVICES

We may utilize third-party vendors to provide services such as analytics, communication, and hosting. These providers are contractually obligated to maintain confidentiality and security of personal information.

We are not responsible for the privacy practices of third-party services.

27. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Savannah Custom Roofing shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or related to the collection, use, or disclosure of personal information.

28. CHANGES TO THIS POLICY

We reserve the right to modify or update this Policy at any time. Changes will be effective upon posting to our website. Continued use of our Services constitutes acceptance of such changes.

29. GOVERNING LAW

This Policy shall be governed by and construed in accordance with the laws of the State of Georgia, without regard to conflict of law principles.

 

30. Contact Us

If you have questions regarding this Privacy Policy, please contact:

Savannah Custom Roofing LLC
340 Martin Luther King Blvd
Savannah, GA

Phone: (912) 602-8094
Email: patrick@savannahcustomroofing.com
Website: https://savannahcustomroofing.com/